Terms and conditions


Application

The following general terms and conditions apply for any business relationship between the individual enterprise of Pony and Hide and the customer. Regardless of the chosen channel of communication. The customer acknowledges the general terms and conditions as the foundation for the complete business relationship originating from this website.

Conclusion of contract

The offered goods are an invitation to submit a purchase offer in the form of a binding order. You will receive an e-mail from us which confirms our acceptance of your offer or order. We will also inform you in the case we are not able to accept your order.

Order quantities that doesn't correspond to household quantities will not be accepted.

Cancellation rights and returns

The customer has the right to cancel his order in a period of 14 days without the indication of reasons by a written notification. The period starts with the day the customer receives the products and only consists of workdays excluding saturdays. Returned orders without prior clarification will not be accepted. Therefore, the customer must contact the provider of this website first. Contact information is provided in the contact and imprint section. The customer will be given the right address to return the order in this process. The costs of the return must be paid by the customer. Only in the case of an incorrect delivery, return costs will be paid by the provider. The initial payment will be returned after the order is back with us and we could approve that the products are still unused.

In the case that products are out of stock, we shall be entitled to withdraw from the agreement. In this case we will inform you right away that we run out of supply. In the case that the payment was already done, we will return the payment to the customer within 14 days of the cancellation.

Payment

All offered products include the legal VAT and the stated currency is Euros. Delivery costs are not included in the stated price and will be charged according to the customers origin. All stated prices are valid until revoked otherwise.

The payment is due upon placement of order.

Reservation of proprietary rights

All our deliveries occur under the according proprietary rights. The delivered products remain the property of this individual enterprise until they have been paid for in full by the customer.

Delivery and restrictions of delivery

For all information depending delivery and the according costs, times and restrictions see shipping.

Warranty

The warranty period is limited to one year and starts with the receipt of the product by the customer. The warranty excludes standard wear and tear caused by the using the product.

In the case of a defect in a purchased product that is our responsibility, we are entitled to choose either to repair, rework or replace the product. In case we can't live up to this due to several reasons the customer is entitled to withdraw from the contract or demand an adequate reduction of the purchase price.

In a case of a possible warranty claim please contact us and we have a look at the actual situation. In case of returned goods that don ?t have a defect that falls under our warranty, we may claim the corresponding expenses.

The warranty excludes consequential damages caused by defects, possible other damages of materials or financial loss and any connected claims by third parties, in as far as it is not a case of consumer business.

Information obligation

The customer is asked to make truthful statements when ordering. In case of lacking or false information, we may withdraw from the contract.

Privacy policy

Please check the privacy policy to get an idea of how we deal with this sensitive topic.

But we would like to point out that the transmission of data via the Internet can always involve security vulnerabilities. It is therefore impossible to safeguard the data completely against any access by third parties. We cannot assume any liability for damages arising from such security vulnerabilities.

Disclaimer

The content of our website has been compiled thoroughly and to the best of our knowledge. However, we cannot assume any liability for the up-to-dateness, completeness or accuracy of any of the pages.

Pursuant to section 7, para. 1 of the TMG (Telemediengesetz – Tele Media Act by German law), we as service providers are liable for our own content on these pages in accordance with general laws. However, pursuant to sections 8 to 10 of the TMG, we as service providers are not under obligation to monitor external information provided or stored on our website. Once we have become aware of a specific infringement of the law, we will immediately remove the content in question. Any liability concerning this matter can only be assumed from the point in time at which the infringement becomes known to us.

Links and references

This website contains links to the websites of third parties. As the content of these websites is not under our control, we cannot assume any liability for such external content. In all cases, the linked websites are liable for the content and accuracy of the information provided. These external websites may also operate with a different privacy policy.

Copyright

The content and works on this website is the property of this individual enterprise unless otherwise noted. In some cases, we might allow you to use some of this content if done to our benefit. All usages need a prior notification from your side and an approval from our side.

Applicable law and jurisdiction

This website is of German origin and the German law therefore governs it. Any occurring legal discrepancy will be dealt with in a German court of law.

The place of jurisdiction for all claims of the contractual partners arising directly or indirectly from this contract (including actions on cheques or bills of exchange) and the place of fulfilment for both parties is Löwenstein, the location of the registered office. UN purchase law is explicit excluded here and German law shall apply solely.

Salvatory clause

In the event any provision or part of the current contract is found to be invalid or unenforceable, only that particular provision or part so found, and not the entire agreement, will be inoperative. Efficient and business-like provisions which will come closest to fulfilling the commercial goals pursued by the contracting parties, will replace the ineffective or impracticable provisions. The aforementioned provisions also apply when the contract is incomplete.